Draft for review. This policy describes how Roadara currently operates. It is not final legal advice and may change. For questions: hello@roadara.com.
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Refund Policy

Last updated: July 26, 2026

Thank you for using Roadara.

This Refund Policy outlines our approach to cancellations and refunds for Subscriptions to our Service, operated by FoundryEdge LLC d/b/a Roadara.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions.

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to FoundryEdge LLC d/b/a Roadara.
  • Service refers to the Roadara web application and related services.
  • Subscription refers to paid access to the Service offered on a recurring subscription basis (for example, Pro).
  • You means the individual or entity subscribing to the Service.

Subscription Cancellations

You may cancel Your Subscription at any time through the billing / Customer Portal controls in Your Account settings (when available) or by contacting Us at hello@roadara.com.

Upon cancellation:

  • You will continue to have access to paid features until the end of Your current billing period.
  • No prorated refunds will be issued for the remaining portion of the billing period, except as required by law or as We approve under this Policy.
  • Your Subscription will not automatically renew after the current period ends.

Refunds

General Policy

Except where required by applicable law, Subscription fees are non-refundable. This Policy supplements and should be read together with the Refunds and Subscriptions sections of our Terms of Service; in the event of a conflict regarding refunds, this Policy controls.

We may, at Our sole discretion, consider refund requests on a case-by-case basis. Approval of any refund is not guaranteed and will be determined based on the specific circumstances of the request.

Refund Window

If You request a refund within 14 days of the initial purchase of a new Subscription, We may consider issuing a full or partial refund, subject to the following conditions:

  • The request must be submitted in writing to hello@roadara.com.
  • The Service has not been substantially used during the period (as determined by Us).
  • The request is not related to a violation of our Terms of Service.

Refunds requested after 14 days from purchase will generally not be approved.

No Refunds for Renewals or Plan Changes

Refunds will not be provided for:

  • Subscription renewals
  • Plan upgrades or downgrades after the billing period has begun
  • Partial periods of service already rendered

No Refunds for Plan Limits or Usage

Each Plan includes defined features and usage limits as described on our pricing page and in Your Account. Reaching, exhausting, or being gated against these limits is the expected behavior of the Service and is not a basis for a refund. If You need higher limits or additional features, You may upgrade Your Subscription where available.

No Refunds for Connectivity or Third-Party Conditions

Conditions outside Our reasonable control — including Router Device connectivity, cellular carrier coverage, local network issues, third-party map/weather/API outages, or travel conditions — are not a basis for a refund.

No Refunds for Violations

We reserve the right to deny any refund request if We determine, in Our sole discretion, that You have violated our Terms of Service, including but not limited to abuse of the Service, attempts to circumvent entitlements or rate limits, or unauthorized use of Router Devices.

Chargebacks and Payment Disputes

If You believe a charge is incorrect, please contact Us at hello@roadara.com first so We can resolve it directly.

Initiating a chargeback or payment dispute with Your bank or card issuer without first contacting Us may result in immediate suspension or termination of Your Account and access to the Service while the dispute is investigated. If a chargeback is found to be invalid, We reserve the right to recover the disputed amount, along with any associated fees, and to require payment by an alternative method before restoring access.

Contact Us

If you have any questions about this Refund Policy, please contact us: